AXA Wealth wins silver in South West customer service awards
13 July 2012AXA Wealth has scooped a 'highly commended' silver award in the South West Customer Service Awards; best customer service provider category.
Organised by the South West Contact Centre Forum, the annual South West Customer Service Awards 2012 saw entries from companies across a range of different industries.
AXA Wealth's banking partnership arm came second to Nationwide Building Society in a category of 20 other companies including Dyson, LV, Capita and British Gas.
Companies were judged on clear goals, performance against key customer service metrics, and how they were developing and innovating to meet customers’ needs. The final stage involved mystery shopping to test knowledge and all-round customer service skills.
The awards were presented at a special ceremony at the Bristol Marriot last night, with over 350 people from around 30 companies in attendance.
Nick Elphick, chief operating officer, AXA Wealth, said, "This is an excellent achievement from our AXA Wealth team that has evolved into a modern, leading edge, customer focused communication centre. Our focus will continue to be on driving capability and efficiency upwards and driving cost and inefficiency downwards, helping to create a stronger customer centric culture and enabling greater employee engagement to evolve and prosper."
AXA Wealth, Winterthur Way, Basingstoke RG21 6SZ. Telephone number: 01256 470707. A XA Wealth includes the following companies: Architas Multi-Manager Limited (No. 06458717), AXA Portfolio Services Limited (No. 01128611), AXA Wealth Services Limited (No. 02238458) and AXA Wealth Limited (No. 01225468). All of these companies are registered in England and limited by shares. Their registered office is 5 Old Broad Street, London EC2N 1AD.
AXA UK is a part of the AXA Group. The AXA Group is a worldwide leader in insurance and asset management serving 101 million clients. It is ranked the largest insurer in the world by net written premium and the top insurance brand globally.
In the UK AXA operates through a number of business units including: AXA Wealth; AXA Commercial Lines, AXA Personal Lines, AXA PPP healthcare, AXA Ireland and an independent distribution business Bluefin. AXA employs over 13,000 staff in the UK.